FAQs
Frequently Asked Questions
Is Merii a New Zealand brand?
Yes. Merii is a New Zealand-registered brand with a loyal community of customers in Auckland.
Our collections are inspired by the distinctive character of New Zealand and created for those who appreciate premium natural fibres, elegant design and exceptional quality.
What makes Merii different?
Merii combines luxurious natural fibres with refined, effortless designs.
Our collections are known for their softness, warmth, flattering silhouettes and vibrant yet elegant colours. Every piece is thoughtfully designed with comfort, versatility and enduring style in mind.
Our Materials
What is Possum Merino?
Possum Merino is a distinctive fibre blend that combines fine Merino wool with possum fibre.
Merino wool is naturally soft, breathable and comfortable, while possum fibre offers excellent insulation without unnecessary weight. Together, they create knitwear that is beautifully soft, lightweight and exceptionally warm.
Why is Possum Merino so warm?
Possum fibre has excellent insulating properties, helping to retain warmth while remaining lightweight and comfortable.
When blended with Merino wool, it creates a luxurious fabric that provides remarkable warmth without feeling bulky or heavy.
What is the difference between Possum Merino and cashmere?
Possum Merino is lightweight, breathable and exceptionally warm, making it ideal for everyday wear in cooler weather.
Cashmere is prized for its delicate softness, refined texture and understated elegance. Both offer a luxurious wearing experience, but each has its own distinctive feel and character.
Style and Fit
Who is Merii designed for?
Merii is designed for those who value quality, comfort and timeless style.
Our customers span different generations, lifestyles and personal tastes—from professionals looking for refined everyday knitwear to those searching for a meaningful gift from New Zealand.
Is Merii knitwear suitable for work?
Yes. Many Merii pieces transition effortlessly from the workplace to everyday life.
With elegant silhouettes, beautiful colours and refined finishes, our knitwear is easy to style for work, travel, relaxed weekends and special occasions.
How do I choose the right size?
We recommend checking the measurements and sizing information provided on each product page.
As the fit may vary between styles, consider whether you prefer a closer, more tailored fit or a relaxed silhouette. Our team is also happy to provide general sizing guidance.
Will the colour look exactly the same as it does online?
We make every effort to display our colours as accurately as possible. However, colours may appear slightly different depending on your device, screen settings and lighting conditions.
Caring for Your Knitwear
How should I care for my Merii knitwear?
Always follow the instructions on the garment’s care label, as care requirements may vary depending on the fibre composition and style.
In general, delicate wool and cashmere garments should be handled gently, washed only when necessary and stored carefully to help preserve their softness, shape and appearance.
Can I machine-wash Merii knitwear?
Many Merii garments may be machine-washed using the appropriate gentle or wool cycle. However, care requirements vary between products, so please always check the garment’s care label before washing.
Use a suitable wool detergent and follow the recommended washing instructions carefully. Some garments may require hand washing or professional dry cleaning. For specific care advice, please speak with a member of our team.
How should I store wool and cashmere garments?
We recommend folding your knitwear rather than hanging it, as hanging may stretch the shoulders or affect the garment’s shape.
Make sure each piece is clean and completely dry before storing it in a cool, dry place. A breathable storage bag can provide additional protection for delicate natural fibres.
Gifts and Shopping
Does Merii knitwear make a good gift from New Zealand?
Yes. Merii knitwear makes a thoughtful, beautiful and lasting gift from New Zealand.
Possum Merino is especially distinctive for its New Zealand character, while cashmere offers timeless softness and elegance. Both provide a meaningful alternative to an ordinary souvenir.
How can I choose the right gift?
Classic knitwear, scarves and versatile colours are often excellent choices.
For a gift with a distinctive New Zealand character, Possum Merino is a beautiful option. For understated luxury, cashmere is a timeless choice. Our team will also be happy to help you select the perfect piece.
Orders and Customer Care
Where can I find information about delivery, returns and exchanges?
Please refer to the relevant sections of the Merii website for our current delivery, returns and exchanges policies.
As the applicable conditions may vary depending on the delivery destination and type of purchase, we recommend reviewing the relevant policies before placing your order.
How can I contact Merii?
You can contact the Merii team using the contact details provided on our website.
We are happy to assist with product information, sizing advice, gift selection and general enquiries.
What if I need help choosing a product?
Our team would be delighted to help.
Whether you are shopping for yourself or choosing a gift, we can offer guidance on fibres, colours, styles and sizing to help you find the perfect Merii piece.