Refund policy

Returns, Exchanges & Refunds Policy

At Merii, we want you to feel confident when making a purchase. Please read the following policy carefully before placing an order or purchasing from our store.

This policy applies to change-of-mind returns and exchanges. Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.

In-Store Purchases

We do not offer refunds for change-of-mind purchases made in store.

However, eligible items may be:

  • Exchanged for another product of the same value; or

  • Returned for store credit equal to the original purchase price, which will be held on your Merii customer account for use towards a future purchase.

To qualify for an exchange or store credit, the item must be unworn, unused and in its original saleable condition, with all original swing tags and price labels attached and intact. Proof of purchase may also be required.

This change-of-mind option does not apply to bespoke or custom-made products.

Bespoke and Custom-Made Products

Bespoke, personalised and custom-made products are created specifically for the individual customer.

Once the customer has confirmed the design, specifications or order details, the purchase is considered final. These products cannot be returned, exchanged or refunded due to a change of mind.

This does not affect any rights you may have if the product is faulty, damaged, incorrectly supplied or does not meet the agreed specifications.

Online Purchases

Products purchased through the Merii website may be returned for a refund or exchanged for another product, provided that you contact us within seven calendar days of receiving your order.

To qualify for a return or exchange, the product must:

  • Be unworn, unused and unwashed;

  • Show no signs of wear, damage or alteration;

  • Be returned in its original saleable condition; and

  • Have all original swing tags and price labels attached and intact.

Merii reserves the right to decline a return or exchange if the product does not meet these conditions.

Items showing signs of wear, washing, staining, damage, alteration or removed or damaged tags will not be accepted for a change-of-mind return or exchange.

Return Shipping Costs

Customers are responsible for all shipping costs associated with returning an online order due to a change of mind.

We recommend using a reliable and trackable delivery service when returning an item, as Merii cannot assess or process the return until it has been received.

Different arrangements may apply where an item is faulty, damaged in transit or incorrectly supplied. Please contact us before returning such an item so that our team can provide appropriate instructions.

How to Request an Online Return or Exchange

Before returning an online purchase, please contact the Merii team:

Email: info@merii.co.nz
Phone: 09 216 8508
International: +64 9 216 8508

Please provide:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Whether you are requesting a refund or an exchange.

Please wait for return instructions from our team before sending the item back.

Inspection and Approval

All returned products will be inspected after they are received.

A refund or exchange will only be approved once Merii has confirmed that the product meets the conditions set out in this policy. Exchanges are subject to product availability.

Merii reserves the right to decline change-of-mind returns that are received outside the stated return period or that do not meet the required return conditions.

Faulty, Damaged or Incorrect Products

If you believe that a product is faulty, damaged, incorrectly supplied or significantly different from its description, please contact us as soon as possible.

We will review the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Your rights under New Zealand consumer law apply in addition to this Returns, Exchanges & Refunds Policy and are not limited by it.